Issue: Cisco Webex Add on Plug-in fails to install on the new mabook pro with macOS Sierra. It doesn’t give an error but it silently fails without installing the webex plug-in
Resolution:Open up the terminal window on your mac and create the below directory.
mkdir ~/Library/Internet\ Plug-Ins
After the directory is created, run the webex plug-in installer again. It should work!!
Mark Crosbie says:
I have the same issue. I upgraded to Sierra and Webex stopped working. Will not load the Webex extension. The directory exists in my library
Mihaela says:
Click on the “Install Cisco WebEx Add-On” icon, in the dialog that pops. You will be prompted to agree to install an app downloaded from the internet. After agreeing, the add-on will install just fine.
Jagpreet Saigal says:
I have the same issue and I’m unable to solve this. The said directory exists on my Mac OS High Sierra
Arturo says:
Same problem, the file exist in my mac, how did you get around that? If you did…
Kerry V says:
Thank you so much!!! This has been making me crazy… I didnt even know what a terminal window was, but I found out and pasted your command in there and now my WebEx misery is over!
Shawn says:
Thank you. Worked perfectly! Just copy and past into terminal. I cannot understand why this needs to be done but Arun is totally correct.
Resolution:Open up the terminal window on your mac and create the below directory.
mkdir ~/Library/Internet\ Plug-Ins
After the directory is created, run the webex plug-in installer again. It should work!!
Carletonw says:
I’m having the same problem. I did: mkdir ~/Library/Internet\ Plug-Ins
but it still says that it’s installed, but i can’t find it anywhere…
HP says:
Creating the directory did the job ! I am on Mac OS High Sierra. Thank you.